Managed IT Support & Helpdesk in Cambodia

What IT Support & Helpdesk Means

Most growing businesses in Cambodia don't need a full IT department — they need reliable IT, without the overhead of hiring, training, and retaining specialists. Our managed support plans give you the team without the headcount: proactive monitoring catches problems early, monthly patching keeps you secure, and our helpdesk handles day-to-day issues so your staff stays productive.

What We Do

Helpdesk Tier 1–3

Users contact us by phone, email, Telegram, or our portal. Common issues resolved remotely within 1 hour SLA. Khmer and English speakers on every shift.

Proactive Monitoring

Zabbix + Grafana monitoring on every server, switch, and critical service. Alerts trigger before users notice — most issues are fixed before they're reported.

Patch Management

Monthly Windows / Linux / macOS patching, firmware updates on switches and firewalls, and scheduled maintenance windows. Test environments first, production after.

On-Site Visits

Scheduled monthly visits for in-person checks plus reactive site visits when a remote fix isn't enough. Same-day response in Phnom Penh; next-day for other provinces.

Why LinkForge

Khmer and English support — we work in your team's language.
Documented runbooks for every recurring issue — fixes get faster over time.
Asset register and license tracking included — you stop losing track of warranties and renewals.
Monthly reports showing tickets resolved, uptime, and recommendations for the month ahead.

Frequently Asked Questions

How does pricing work?

Per-user monthly plans starting at $25/user (includes helpdesk, patching, monitoring). Server / network gear charged per device on top. Volume discounts past 50 users. Per-hour break-fix also available if you don't want a contract.

What hours do you cover?

Standard plans: 8am–6pm Mon–Sat, with on-call response for outages. 24/7 plans available for production systems with strict uptime needs (banks, e-commerce, hospitality).

How fast do you respond?

Standard SLA: 30-minute response, 4-hour resolution for non-critical issues. Critical (production down): 15-minute response, 2-hour resolution. Faster SLAs available in premium plans.

Can you work with our existing in-house IT person?

Yes — many clients use us as an extension of a small in-house team. We handle Tier 2/3 and after-hours; the in-house person handles Tier 1 and runs the day-to-day relationship.